This Privacy Policy explains how juan360 collects, uses, stores, and protects the personal information of registered players in the Philippines. We are committed to handling your data responsibly and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173). By using our platform, you agree to the practices described in this policy.
Create an Account Visit FAQLast updated: January 2025. This policy applies to all registered players on the juan360 platform in the Philippines.
When you register and use the juan360 platform, we collect certain personal information that is necessary to provide you with a safe and compliant gaming experience in the Philippines. This includes your full legal name, date of birth, email address, mobile number, and residential address as provided during account registration. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During your use of the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs to maintain platform security and improve performance. If you contact our support team, we may retain records of those communications to help resolve your queries more efficiently. We collect only the minimum data necessary for each purpose and do not request information that is not relevant to your account or gaming activity. All data collection is conducted in accordance with the Data Privacy Act of 2012 and applicable Philippine regulations.
The personal information we collect is used primarily to create and manage your juan360 account, verify your identity, and process your transactions securely in the Philippines. We use your data to comply with our legal obligations, including age verification, anti-money laundering checks, and responsible gaming requirements mandated by Philippine law. Your contact details are used to send you important account notifications, security alerts, and updates about changes to our platform or policies — we will not send you unsolicited marketing messages without your explicit consent. Technical data collected during your sessions helps us detect and prevent fraudulent activity, protect the integrity of our platform, and ensure a stable and responsive experience on both mobile and desktop devices. We may use aggregated, anonymised data to analyse platform usage trends and improve our services, but this data cannot be used to identify you personally. We do not use your personal information to make automated decisions that would significantly affect your rights without human review. Any use of your data beyond the purposes stated in this policy will only occur with your prior consent or as required by applicable Philippine law.
juan360 does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request or court order. If juan360 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share data with our responsible gaming partners to facilitate self-exclusion requests or intervention programmes where we have a duty of care to protect a player's wellbeing. All third parties with whom we share data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond what is strictly necessary. We will always inform you of any material changes to our data-sharing practices through an update to this Privacy Policy.
Your personal data is stored on secure servers with industry-standard encryption protocols applied to both data in transit and data at rest, ensuring that your information is protected from unauthorised access at all times. We implement multi-layered security measures including firewalls, intrusion detection systems, and regular security audits to maintain the integrity of our data infrastructure. Access to your personal information within juan360 is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including obligations under anti-money laundering regulations. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframe required by law. We encourage you to use a strong, unique password for your account and to contact our support team immediately if you suspect any unauthorised access to your personal information.
Under the Data Privacy Act of 2012, you have a number of important rights regarding your personal information held by juan360, and we are committed to honouring these rights promptly and transparently. You have the right to access a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or out of date. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to our platform. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw your consent for any processing that is based solely on your consent, without affecting the lawfulness of processing carried out before the withdrawal. You may also request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved. To exercise any of these rights, please contact our support team using the details provided in the Contact section of this policy, and we will respond within the timeframe required by Philippine law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
juan360 uses cookies and similar tracking technologies to ensure the proper functioning of our platform, remember your preferences, and provide you with a personalised experience on both mobile and desktop devices in the Philippines. Essential cookies are necessary for the platform to operate correctly and cannot be disabled — these include session cookies that keep you logged in securely during your visit. We also use analytical cookies to understand how players interact with our platform, which helps us identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles for external marketing purposes. Any third-party tools we use for analytics are configured to anonymise your data wherever possible and are bound by strict data processing agreements. By continuing to use the juan360 platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
juan360 reserves the right to update this Privacy Policy from time to time to reflect changes in Philippine law, regulatory requirements, or our data processing practices. When we make material changes to this policy, we will notify registered players via the email address associated with their account or through a prominent notice on the platform before the changes take effect. The date of the most recent revision is displayed at the top of this page, and we encourage all Filipino players to review this policy periodically to stay informed. Continued use of the juan360 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to close your account and request deletion of your data where applicable. Previous versions of this Privacy Policy are available upon request by contacting our support team directly. We are committed to maintaining transparency about how we handle your personal information at all times.
Other important documents and resources for players on juan360.
Read the full rules governing your use of the juan360 platform, including account, betting, and payment terms.
Read TermsTools and guidance to help Filipino players set limits, take breaks, and access support when needed.
Learn MoreQuick answers to common questions about accounts, payments, and platform rules in Philippine English.
View FAQReady to get started? Register a free account and enjoy sports betting and casino-style games from any device in the Philippines.
Register NowIf you have any questions about how juan360 handles your personal information, or if you wish to exercise your data privacy rights, our support team is available around the clock. You can also find answers to common questions in the FAQ section.